Operational excellence is essential to improve delivery effectiveness and efficiency. Governance services apply to all aspects of your IT environment, including IT management, service development, enterprise architecture, information management and infrastructure management. Good governance can help you control and regulate not only the operation of the IT organization as a whole, but also the individual processes and systems. One of the greatest benefits of appropriate IT governance is greater IT agility in responding to changing business needs.

IT People can help you understand best practices when it comes to operational and governance models and examine your resource balance and capability. We can also help you to define how you measure and report your IT performance, thus ensuring IT stays aligned and proactive in support of competitive business environments.

Business Benefits

  • Maximum value through effective and efficient use of IT assets
  • Assurance that IT solutions meet architectural standards, application strategy and portfolio roadmap
  • Better alignment with business by defining business KPIs and SLAs
  • Better IT strategic planning and execution of tactical plans
  • Increased alignment of IT and enterprise strategies to accomplish enterprise goals and objectives
  • Prioritization of IT investments over other value added projects

Our Services


Policies and Processes
  • Guidelines & Rules: Establish policies, procedures and structure required to effectively manage IT
  • Competency: Establish process, technology and methodologies required to gain excellence in delivering solutions
  • Solution Delivery Life Cycle (SDLC): Define the activities, tasks, inputs, deliverables and roles essential to solutions and software to deliver successfully
  • Project Management: Establish the most appropriate method of project management combining iterative, agile and waterfall to meet budget and time lines
  • Roles & Skills: Establish roles and skills needed to gain excellence in delivering solutions
  • Performance: Manage workload performance
  • Scale: Manage capacity requirements
  • Visibility: Improve visibility into operations and performance
  • KPIs: Examine and recommend key performance indicators (KPIs) for the IT organization
  • Scorecard: Establish reporting framework